9 minutes on… Crisis Communications

Pushed for time? In this clip from our Crisis Communications for heritage webinar you’ll find the 5 key steps you need to consider when thinking about communications challenges.

This event took place on Wednesday 11th November 2020.


In early 2022, this content was updated for the post-pandemic landscape and can be read as a toolkit here.

In this webinar, crisis communications experts Patrick Harrison and Peter Rogers discussed how heritage organisations can prepare for and appropriately respond to communications challenges. In this short excerpt, Peter looks at the 5 key steps you need to consider in your action plan:

• Audit

• Create

• Activate

• Rehearse

• Update & Repeat


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