Communicating Effectively in Times of Change with Phil Hayes

Phil Hayes representing Media Trust leads a live Q&A session, helping heritage organisations navigate their communications landscapes in changing times

This webinar took place on 25/01/23.

Communicating consistently and effectively while having to adapt to constantly shifting circumstances can be a real challenge, even for seasoned staff and volunteers.

In this Q&A session, Phil answered live questions from heritage organisations’ staff and volunteers on how can ensure they are sending clear messages through times of change.

Meet the Speaker

Phil Hayes

Crisis Communications Expert

Phil Hayes was a British government press officer from the early 1990s until the London Olympics of 2012, during which he worked on Royal and Ministerial visits and the Foot and Mouth crisis of 2001. He worked at Downing Street, ran the Health and Safety Executive’s podcast and was a video journalist across government.

For the last decade, Phil has been a Director of an international media training consultancy, running crisis interview training in locations across the globe, from Hong Kong to San Francisco to Pretoria and for organisations ranging from L’Oreal to the British Government, the US State Department and the Media Trust.

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