Privacy Statement

About us

Rebuilding Heritage is a business support programme for heritage organisations in the UK.  It is delivered by The Heritage Alliance and funded by the National Lottery Heritage Fund.  

Rebuilding Heritage team, ℅ The Heritage Alliance,5-11 Lavington St, London SE1 0NZ

The following statement relates to the Rebuilding Heritage programme, delivered in line with  The Heritage Alliance’s Privacy Policy: 

Cookies Policy uses Google Analytics to monitor website traffic for the purpose of analysing the impact of marketing activities and reporting to our funders, the National Lottery Heritage Fund.  

What is data?

Personal data is information that can be used to identify an individual.  Sensitive data is information about very particular things (a full definition can be found on the Information Commissioner’s Office website). In this Privacy Statement we use the term data unless referring to one particular category of data. Rebuilding Heritage is committed to respecting an individual’s privacy and upholding their rights.  The Heritage Alliance has policies and procedures to ensure this is achieved. By disclosing data by email, over the phone, by post or in-person, you consent to the collection, storage and processing of your data by Rebuilding Heritage in the manner set out in the Heritage Alliance’s policies and procedures.

This privacy statement relates to interactions relating to personal and sensitive data on the Rebuilding Heritage programme.  Business-to-business data is covered by the policies and procedures of The Heritage Alliance, which can be requested. As a business support programme, we encourage individual participants to use business information wherever possible when engaging with the programme.   

Data collected by Rebuilding Heritage

Rebuilding Heritage collects different types of data depending on how and why you contact, communicate or otherwise engage with the programme.  The Rebuilding Heritage team would not be able to deliver the business support programme if it did not collect data.

Communicating with Rebuilding Heritage when a response is required or requested

What data? your name, phone number, email address, postal address.
Why? This allows the team to respond to enquiries, suggestions and complaints that are received.

Joining the mailing list

What data? your name and email address. 
Why? This allows the team to add you to its mailing list so you can receive email newsletters and updates about the programme.

We use campaign monitor to manage our mailing list: 

We use Online Surveys to collect mailing list sign-ups:

Applying for the support programme

What data? your name; phone number; email address; and access requirements, which may include sensitive data about disability and medical conditions.  

Why? This allows the team to process your application, deliver the support programme and to report on the application process to our funders.  We will share the information with our delivery partners for the purposes of providing support only. 

Rebuilding Heritage uses Online Surveys to administer the application process: 

Rebuilding Heritage works with partners and suppliers to deliver support, including: 

Booking a webinar

What data? your name, phone number, email address.
Why? This allows the team to process your booking and communicate with you about your booking.

Rebuilding Heritage uses Eventbrite to manage bookings:

Rebuilding Heritage uses Zoom to deliver webinars: 

Evaluation of Rebuilding Heritage support (webinars and by-application support)

What data? demographic information
Why? This information is collected anonymously to enable assessment of the Rebuilding Heritage programme’s ability to engage and support all areas of the heritage sector and its workforce.

How we use your information 

Rebuilding Heritage processes data in line with The Heritage Alliance’s Data Protection Policy and under the following lawful bases:

  • contract between you and The Heritage Alliance (for example, when you make a booking or apply to the programme)
  • consent given by you to the team (for example, joining our mailing list).

Data is only used for the specific purpose you provided it to the Rebuilding Heritage team. Anonymised data will be used to support The Heritage Alliance’s advocacy and policy work and for the purpose of reporting to the National Lottery Heritage Fund.  Processing is carried out by the The Heritage Alliance’s trustees, employees, volunteers or where stated, externally by trusted third party websites and support providers.  Data, both in paper form and digitally, is stored securely by the The Heritage Alliance or, where stated, externally by trusted third party websites and support providers. Data is only shared in the specific circumstances outlined i.e. with businesses related to your booking or for the purpose of providing you support.  Data will not be used for unauthorised marketing or sold to any other organisations. The Heritage Alliance will keep your data for no longer than is necessary as outlined in the Data Management Procedures.

Your Rights

You have the right to:

  • confirmation that your data is being processed by the Heritage Alliance
  • access to your data and other supplementary information held by the Heritage Alliance
  • correct inaccurate or incomplete data held by the Heritage Alliance
  • have data deleted if it meets the following criteria: it is no longer needed for the purposes it was collected; it was collected on the basis of consent; or if it was collected for direct marketing
  • have data processing restricted if: you believe it is inaccurate; the data has been unlawfully processed; or the Heritage Alliance no longer needs the data but you need it to be kept to establish, exercise or defend a legal claim

The Rebuilding Heritage programme will be delivered in line with the Heritage Alliance Privacy Policy:  


Sign up to our mailing list

If you would like to receive updates on the Rebuilding Heritage programme, please sign up for our mailing list